Returns & Exchanges
At Loop Generation, we want you to be completely satisfied with your pre-loved fashion purchase. If your item isn't the perfect fit, you can return it within 14 days of delivery provided it remains in its original condition with all security tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all designer labels, authenticity cards, and Loop Generation security tags are intact.
Ship the Parcel
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our team inspects the items to verify their condition, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing