Frequently Asked Questions
Everything you need to know about shopping with Loop Generation.
Are all items on Loop Generation authentic?
Absolutely. Every item undergoes a rigorous multi-step authentication process by our team of luxury experts before being listed. We guarantee the authenticity of every piece we sell.
What is the condition of the pre-loved items?
We use a standardized grading system ranging from 'Brand New with Tags' to 'Gently Used'. Detailed descriptions and high-resolution photos are provided for each product to ensure full transparency regarding its condition.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window for most items. The product must be returned in its original condition with all Loop Generation security tags intact. Please note that some high-value or specific consignment items may be final sale.
Can I sell my clothes through Loop Generation?
Yes, we offer a curated consignment service. You can submit your luxury items for review via our 'Sell With Us' portal. Once approved, we handle the photography, listing, and shipping for you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Clearpay.